Family Support Specialist (HGAC)-Children's Learning Institute

Houston, TX

Family Support Specialist (HGAC)-Children's Learning Institute

Location: Houston, Texas

Category: Research

McGovern Medical School at UTHealth Houston

Requisition #: 230002G8

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:

  • 100% paid medical premiums for our full-time employees

  • Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)

  • The longer you stay, the more vacation you’ll accrue!

  • Longevity Pay (Monthly payments after two years of service)

  • Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as…

  • Free financial and legal counseling

  • Free mental health counseling services

  • Gym membership discounts and access to wellness programs

  • Other employee discounts including entertainment, car rentals, cell phones, etc.

  • Resources for child and elder care

  • Plus many more!

Position Summary:

This position's primary duties will include connecting families to available resources, including but not limited to child care, early childhood intervention (ECI), adult education, and housing or food assistance. Most communication with families throughout the 13-county Houston-Galveston region will be provided virtually through phone, email, and/or other messaging systems.

Position Key Accountabilities:

  1. Handles general inquiries about available services/resources for families of young children.

  2. Responsible for routine check-in procedures with family service providers to check on status of programs, documenting/tracking updates, and updating resources.

  3. Completes and processes forms and documents using standard policies and procedures, as described in the Texas Rising Star Guidelines.

  4. Provides onboarding support to families in creating accounts and accessing CLI Engage Resources, including the Digital Resource Collection for Texas Rising Star early learning programs.

  5. Provide technology support for professional learning communities (PLCs). Schedules PLCs and/or trainings for participants and provides PLC logistical support as needed.

  6. Build and maintain effective and timely written and oral communications with all administrators and teachers.

  7. Complete the Texas Rising Star Assessment Training for mentors as described in the Texas Rising Star Guidelines.

  8. Performs other duties as assigned.


Basic knowledge of standard Office Software such as Word, Excel, PowerPoint, and Outlook is required.

Texas Rising Star staff members are required to complete annual professional development and continuing education consistent with the Texas Rising Star annual minimum training hours required for a Texas Rising Star-certified child care center director.

All mentors must attain mentor micro-credentialing, as described in the Texas Rising Star Guidelines.

Minimum Education:

Associate's degree in early childhood education, child development, special education, child psychology, educational psychology, elementary education, or family consumer science.

Minimum Experience:

Two (2) years of suitable experience in early childhood education. May substitute required experience with equivalent years of education beyond the minimum education requirement.

Customer service experience preferred.

Physical Requirements:

Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

Residency Requirement:

Employees must permanently reside and work in the State of Texas.

If you are looking for a great healthcare career in Houston, visit!

University of Texas Health Science Center at Houston (UTHealth)

Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth Houston is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth Houston includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.

UTHealth Benefits

UTHealth Houston offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Houston Office of Benefits Website.

Equal Employment Opportunity Statement

UTHealth Houston is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth Houston policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.

UTHealthHoustonhas adopted a policy consistent with CMS regulations to protect our patients and university community from exposure to COVID-19. This policy affects all employees, residents, fellows, students, contractors, new hires, visiting scholars program participants, adjunct faculty, and volunteers who work, train, or collaborate at the John S. Dunn Behavioral Science Center.

In addition, all UTHealthHouston​​​​​​​employees who are assigned to work at a location that is subject to the affiliated partner’s hospital, clinical offices, or agency are required to abide by UTHealth’sHoustonrules and regulations, as well as the affiliate’s rules and regulations, including COVID-19 vaccination and safety requirements.

Work location is based on the needs of the department and may be adjusted.