REMOTE - Supervisor of Patient Accounts and Accounts Receivables (Rev Cycle)

Houston, TX

REMOTE - Supervisor of Patient Accounts and Accounts Receivables (Rev Cycle)

Location: Houston, Texas

Category: Professional/Managerial

McGovern Medical School at UTHealth Houston

Requisition #: 2300036D

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

This position is REMOTE!

Must reside in TEXAS.

Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:

  • 100% paid medical premiums for our full-time employees

  • Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)

  • The longer you stay, the more vacation you’ll accrue!

  • Longevity Pay (Monthly payments after two years of service)

  • Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as…

  • Free financial and legal counseling

  • Free mental health counseling services

  • Gym membership discounts and access to wellness programs

  • Other employee discounts including entertainment, car rentals, cell phones, etc.

  • Resources for child and elder care

  • Plus many more!

Position Summary:

Works to achieve team and departmental goals by leading an accounts receivable team in activities for assigned departments/payers; ensures patient accounts are consistently followed up and resolved in a timely manner. Provides day-to-day oversight and supervision of assigned staff.

Position Key Accountabilities:

  1. Responsible for the claims follow-up process for assigned department(s). Oversees and ensures the accuracy of data submitted to payors, completeness of insurance claims, and compliance with federal and state rules and regulations applicable to professional billing collections. Performs billing audits to verify internal policies and procedures, including the documentation of follow-up work performed, as well as ensuring federal and state regulations and/or commercial payer guidelines were followed.

  2. Communicates effectively with commercial, federal and state insurance carriers to ensure appropriate communication and follow-up is completed in a timely manner.

  3. Develops and maintains working knowledge of payer pre-authorization, pre-certification, billing policies and requirements, and documents information for the team’s reference.

  4. Develops and communicates a remediation plan to ensure future team goals are met.

  5. Works with the Manager, Revenue Cycle Operations to develop, communicate and monitor monthly work strategy and productivity goals for assigned staff.

  6. Manages Human Resources activities for direct reports in regards to: recruiting and selection, hiring and termination, training, professional development, mentoring, counseling, and performance evaluations.

  7. Other duties as assigned.


Experience working with various insurance companies, extensive knowledge of billing and collections for various types of commercial and governmental plans. Excellent communication skills, both oral and written. Effective problem-solving skills. Able to deal professionally, courteously and efficiently with patients and vendors, and to remain calm under stress.

Minimum Education:

Associate’s Degree in Business or two years of physician business office experience in lieu of the degree.

Minimum Experience:

Five years of accounting or business office experience required.

Physical Requirements:

Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

Residency Requirement:

Employees must permanently reside and work in the State of Texas.

If you are looking for a great healthcare career in Houston, visit!

University of Texas Health Science Center at Houston (UTHealth)

Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth Houston is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth Houston includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.

UTHealth Benefits

UTHealth Houston offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Houston Office of Benefits Website.

Equal Employment Opportunity Statement

UTHealth Houston is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth Houston policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.

UTHealthHoustonhas adopted a policy consistent with CMS regulations to protect our patients and university community from exposure to COVID-19. This policy affects all employees, residents, fellows, students, contractors, new hires, visiting scholars program participants, adjunct faculty, and volunteers who work, train, or collaborate at the John S. Dunn Behavioral Science Center.

In addition, all UTHealthHouston​​​​​​​employees who are assigned to work at a location that is subject to the affiliated partner’s hospital, clinical offices, or agency are required to abide by UTHealth’sHoustonrules and regulations, as well as the affiliate’s rules and regulations, including COVID-19 vaccination and safety requirements.

Work location is based on the needs of the department and may be adjusted.