UT Health Front Desk Patient Access Representative for Clinic - North Houston in North Houston, Texas

Front Desk Patient Access Representative for Clinic - North Houston


North Houston, Texas

Allied Health

McGovern Medical School at UTHealth

Requisition #: 19000022

Position Summary:

We are looking for a Patient Access Representative to work in our Colorectal Clinics in North Houston. This position is responsible for ensuring medical necessity compliance, verifying eligibility, and posting payments. You will be stationed at the front desk of the clinic, and will be responsible for providing customer service. It's important that you can handle surgery scheduling and coordinating things around these procedures.

This is a full time role that will work normal business hours Monday through Friday at our Woodlands location. It is classified as a non-exempt role which means it will be paid hourly. It is eligible for full benefits including a low cost healthcare option and an excellent retirement plan run by the State of Texas.

Position Key Accountabilities:

  1. Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy.

  2. May schedule patient appointments and enter required information in the computer system in an accurate and timely manner.

  3. Explains all required forms to the patient or guarantor and obtains the necessary signatures.

  4. Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.

  5. Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility. Completes complex financial counseling including the review and submission of charity applications. Identifies alternative resources for financial reimbursement.

  6. Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.

  7. Posts payments in the computer system and generates the appropriate patient receipts.

  8. Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians’ office staff, insurance companies, as well as patients and their families (all Patient Access customers). Completes thorough and accurate documentation.

  9. Adheres to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.

  10. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.

  11. Performs other duties as assigned.


Ability to multi-task.

Proficient typing/keyboarding skills.

Minimum Education:

High school diploma or equivalent.

Minimum Experience:

Two years of experience in a hospital or medical business office setting.

Physical Requirements:

Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

If you are looking for a great healthcare career in Houston, visithttp://go.uth.edu/careers!

University of Texas Health Science Center at Houston (UTHealth)

Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.

UTHealth Benefits

UTHealth offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Office of Benefits Website.


Equal Employment Opportunity Statement

UTHealth is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.