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UT Health Medical Call Center Agent- Patient Access - Neurosciences in Southwest Houston, Texas

Medical Call Center Agent- Patient Access - Neurosciences

Southwest Houston, Texas

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McGovern Medical School at UTHealth

Requisition #: 190001G9

About Us:

The Mischer Neuroscience Institute in Houston is built on a foundation of collaboration between Memorial Hermann-Texas Medical Center and The McGovern Medical School at UTHealth. The Texas neuroscience center brings together a team of world-class clinicians, researchers and educators whose insights and research findings are transforming the field of neuroscience. Patients come to the Institute from around the world for treatment of rare and common diseases of the brain and spinal cord.

Part of the 13-hospital Memorial Hermann Health System, the Mischer Neuroscience Institute is the largest and most comprehensive neuroscience program in Texas. We currently perform more neurosurgical procedures than any other hospital system in Houston and are nationally recognized for leading-edge medicine. We are consistently ranked among quality benchmarking organizations as a leader in clinical quality and patient safety.

The Institute was the first center in Texas and one of only a few institutions in the country to fully integrate neurology, neurosurgery, neuroradiology and neurorehabilitation through comprehensive, specialized treatment centers and close collaboration between all involved disciplines.

Department: Neurosurgery

Location: Sugar Land Call Center

Type: Full-Time

FLSA: Non-Exempt

Position Summary:

Position is responsible for ensuring medical necessity compliance, verifying eligibility, and posting payments.

Position Key Accountabilities:

  • Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy.

  • May schedule patient appointments and enter required information in the computer system in an accurate and timely manner.

  • Explains all required forms to the patient or guarantor and obtains the necessary signatures.

  • Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.

  • Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility. Completes complex financial counseling including the review and submission of charity applications. Identifies alternative resources for financial reimbursement.

  • Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.

  • Posts payments in the computer system and generates the appropriate patient receipts.

  • Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians’ office staff, insurance companies, as well as patients and their families (all Patient Access customers). Completes thorough and accurate documentation.

  • Adheres to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.

  • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.

  • Performs other duties as assigned.

Certification/Skills:

  • Ability to multi-task.

  • Proficient typing/keyboarding skills.

Minimum Education:

  • High school diploma or equivalent.

Minimum Experience:

  • Two years of experience in a hospital or medical business office setting.

Physical Requirements:

Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

If you are looking for a great healthcare career in Houston, visithttp://go.uth.edu/careers!

University of Texas Health Science Center at Houston (UTHealth)

Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.

UTHealth Benefits

UTHealth offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Office of Benefits Website.

https://www.uth.edu/benefits/benefits-summary.htm

Equal Employment Opportunity Statement

UTHealth is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.

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