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UT Health Call Center Agent II - PRN - UTHealth Neurosciences in Texas Medical Center-Houston, Texas

Call Center Agent II - PRN - UTHealth Neurosciences

Texas Medical Center-Houston, Texas


Southwest Houston, Texas

Allied Health

McGovern Medical School at UTHealth

Requisition #: 210003AO

Department: Neurosciences Patient Access Center

Locations: Texas Medical Center - Houston, TX or Sugar Land, TX

Position Type: PRN (Monday, Tuesday and Friday availability strongly preferred)

Position Summary:

Responsible for registering patients, scheduling appointments, verifying insurance eligibility/demographics and diagnostics as guided by scheduling protocols for each physician, triaging phone calls, and supporting various projects in the call center. Obtains information to properly schedule and register patients.

Position Key Accountabilities:

  • Schedules patient appointments and enter required demographics and insurance/financial information from the guarantor/patient.

  • Verify insurance eligibility and ensures all referral authorizations are obtained within the required time frames.

  • Triages all non-appointment phone calls to accurately transfer to the correct department.

  • Supports online appointment scheduling and assists in other sub-specialized teams that help support the needs of the call center.

  • Identifies and handles a variety of routine to complex customer service inquiries or requests while providing a high level of customer service.

  • Supports the call center in meeting required department metrics for calls answered and minimize department abandoned call percentage rate.

  • Responsible for accurate email distribution.

  • Responsible for the outbound registration process.

  • Responsible for complying with all policies and procedures regarding HIPAA compliance.

  • Performs other duties as assigned.


  • Excellent verbal and written communication skills, and effective interpersonal and phone etiquette skills.

  • Experience with Microsoft Office suite, proficient typing/keyboarding skills and knowledge of medical terminology.

  • Multi-tasking and creative problem-solving skills.

  • Effective customer service skills and able to work effectively in a team environment or on an individual basis.

  • Bilingual (English/ Spanish) is preferred, but not required.

Minimum Education:

  • High School Diploma or equivalent.

Minimum Experience:

  • Two years of experience scheduling in a call center or customer service setting.

  • May substitute required experience with equivalent years of education beyond the minimum education requirement.

Physical Requirements:

  • Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.

Security Sensitive:

  • This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

If you are looking for a great healthcare career in Houston, visithttp://go.uth.edu/careers!

University of Texas Health Science Center at Houston (UTHealth)

Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.

UTHealth Benefits

UTHealth offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Office of Benefits Website.


Equal Employment Opportunity Statement

UTHealth is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.