UT Health Coordinator Patient Care Services in Texas Medical Center-Houston, Texas
Coordinator Patient Care Services
Texas Medical Center-Houston, Texas
McGovern Medical School at UTHealth
Requisition #: 210000PZ
To provide and coordinate all tasks associated with patient services, including but not limited to patient scheduling, navigation, and follow-through completion of comprehensive patient communication plan. Serves as the link between patients and the clinic.
Position Key Accountabilities:
Assists complete the patient scheduling process to ensure optimal efficiency in clinic operations and resources while maintaining the institutions standards of customer service and quality patient care. Responsible for monitoring and expediting clinic flow.
Assist the scheduling team and providers with management of patient assistance with appointments and treatment. Will ensure quality patient care with the patients prescribed diagnosis, treatment, and other directives from health care providers and/or administrators.
Provides patients with pertinent information regarding their schedule and the preparations needed for ancillary appointments via multiple communication modes, including emails, text messaging, and phone calls.
Applies Health Information Management (HIM) skills associated with an electronic patient record (EPR) and other data management tools such as Excel and web-based survey platforms like Qualtrics.
Supports the process to resolve patient relations issues.
Responsible for the security and confidentiality of patient information at all times.
Will advise patients/family members of available services and use appropriate customer service skills when interacting with co-workers, patients, patient family members, and internal/external customers.
May help assist patients with requests for transportation assistance and resolve other barriers to care.
Other duties as assigned.
Knowledge of appointment scheduling, patient barriers. Logical and mathematical aptitude. Advanced understanding of patient privacy regulations such as HIPAA, The Health Information Technology for Economic and Clinical Health Act (HITECH), and student privacy regulations contained in the Family Educational Rights and Privacy Act (FERPA).
High school diploma or equivalent.
Three years of related experience, which includes healthcare and administrative support.
Exerts up to 50 pounds of force occasionally and/or up-to 20 pounds frequently and/or up-to 10 pounds constantly to move objects.
This job class may contain positions that are security-sensitive and thereby subject to the provisions of Texas Education Code § 51.215
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University of Texas Health Science Center at Houston (UTHealth)
Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.
UTHealth offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Office of Benefits Website.
Equal Employment Opportunity Statement
UTHealth is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.