Director, Grateful Patient and Family Program

Texas Medical Center-Houston, TX

Director, Grateful Patient and Family Program

Location: Texas Medical Center-Houston, Texas

Category: Executive

UTHealth Houston General Administration

Requisition #: 230003M2

Director, Grateful Patient and Family Program

Office of Development

UTHealth Houston is seeking a Director, Grateful Patient and Family Program to oversee the implementation and management of UTHealth Houston's relationship-based Grateful Patient and Family Program. The program's goals are to build a pipeline of patient prospects and philanthropic revenue, engage physicians in the grateful patient process, and assist in transforming the philanthropic culture within the UTHealth Houston clinical environment.

The Office of Development advances the mission of UTHealth Houston by seeking and securing philanthropic support for its programs in service to students and community. The office comprises four giving programs—Annual Giving, Corporate and Foundation Relations, Major and Principal Gifts, and Gift Planning. Working with the Development team, UT Physicians, and the executive leadership team, the Director will develop goals, training and educational initiatives, priorities, and success measures for grateful patient and family giving.

The Director, Grateful Patient and Family Program will serve as the face of the Office of Development with a keen ability to develop lasting relationships, engaging and connecting with donors at all levels. Although not a fundraising opportunity, familiarity or experience in fundraising would be beneficial. Candidates should have at least seven years of relevant work experience with at least five years of experience in medicine, health care, or science fields preferred. Candidates must possess an executive presence, flexibility, and an entrepreneurial spirit.

Key Accountabilities:

  • Develops a comprehensive Grateful Patient and Family Program strategy from entry-level gifts to the cultivation and solicitation of major and principal gifts by members of the UTHealth Houston Development staff.

  • Develops close working partnerships with faculty physicians, administrative leaders, and clinical staff to encourage a relationship of trust and collaboration with the Office of Development for the identification of major and principal gift prospects.

  • Plans, develops, and implements training initiatives for faculty physicians, nurses, and other clinical staff directly involved in patient relations tied to a successful culture of grateful patient and family fundraising.

  • Serves as the primary liaison with the patient navigator program staff facilitating vital information in compliance with HIPAA laws and regulations.

  • Collaborates with faculty physicians to identify funding needs.

  • Develops systems for tracking the impact of grateful patients and family efforts on fundraising revenue.

  • Participates in regular University development meetings as directed. Attends events/special functions as requested.

  • May manage Human Resources activities for direct reports in regards to: recruiting and selection; hiring and termination, training, development, mentoring, counseling, performance evaluations, and salary planning.

  • Responsible for the design, execution and effectiveness of a system of internal controls which provides reasonable assurance that operations are effective and efficient; assets are safeguarded; financial information is reliable and compliant with applicable laws, regulations, policies and procedures.

  • Performs other duties as assigned.


  • Evidence of experience working with senior-level and executive leadership.

  • Ability to work with minimal supervision; demonstrated energetic and enthusiastic self-starter with the ability to relate well with and influence decisions of a diverse constituency.

  • Ability to systematically analyze complex issues and resolve problems quickly, using discretion with sensitive material.

  • Effective communication skills, both oral and written, with complex information to a variety of audiences.

  • Adeptness at working cooperatively in a team environment.

  • Exhibits required job knowledge.

  • Demonstrates personal effectiveness and accountability.

  • Delivers quality student, patient and customer services.

  • Exhibits teamwork and collaboration.

  • Exemplifies strong ethics, integrity and respect for others.

  • Adheres to all work environment, health, safety and compliance standards.

  • Leads and develops others.

  • Sets vision, strategy and priorities for areas of responsibility.

Minimum Education:

Bachelor's Degree required. May substitute required education with equivalent years of experience beyond the minimum experience requirement.

Minimum Experience:

Seven (7) years of relevant work experience required. Five (5) years in medicine, health care, or science fields preferred.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

Residency Requirement:

Employees must permanently reside and work in the State of Texas.

If you are looking for a great healthcare career in Houston, visit!

University of Texas Health Science Center at Houston (UTHealth)

Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth Houston is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth Houston includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.

UTHealth Benefits

UTHealth Houston offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Houston Office of Benefits Website.

Equal Employment Opportunity Statement

UTHealth Houston is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth Houston policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.

UTHealthHoustonhas adopted a policy consistent with CMS regulations to protect our patients and university community from exposure to COVID-19. This policy affects all employees, residents, fellows, students, contractors, new hires, visiting scholars program participants, adjunct faculty, and volunteers who work, train, or collaborate at the John S. Dunn Behavioral Science Center.

In addition, all UTHealthHouston​​​​​​​employees who are assigned to work at a location that is subject to the affiliated partner’s hospital, clinical offices, or agency are required to abide by UTHealth’sHoustonrules and regulations, as well as the affiliate’s rules and regulations, including COVID-19 vaccination and safety requirements.

Work location is based on the needs of the department and may be adjusted.