Epic Principal Trainer Specialist - Revenue Cycle Modules

Texas Medical Center-Houston, TX

Epic Principal Trainer Specialist - Revenue Cycle Modules

Location: Texas Medical Center-Houston, Texas


Category: Information Technology

McGovern Medical School at UTHealth Houston

Requisition #: 240000UR

Position Summary:

UTHealth Houston is looking for an Epic Principal Trainer who will focus on Revenue Cycle modules such as Cadence, HIM, and Billing. This person will be responsible for the ongoing design, development, testing, implementation, and support of training programs associated with, but not limited to, assigned modules across the health care system. Creates and maintains course curriculum and supporting training collateral, including classroom and web-based content, the build of training data within the training environments, and executing the train-the-trainer program for credentialed trainers.It would be helpful to have some build experience, but this is not required.

This role is largely remote but requires a candidate who either lives in or plans to live in the State of Texas. This is a full-time position and is eligible for all UTHealth Houston benefits.

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

Once you join us, you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:

  • 100% paid medical premiums for our full-time employees

  • Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)

  • The longer you stay, the more vacation you’ll accrue!

  • Longevity Pay (Monthly payments after two years of service)

  • Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees’ well-being is important to us. We offer work/life services such as…

  • Free financial and legal counseling

  • Free mental health counseling services

  • Gym membership discounts and access to wellness programs

  • Other employee discounts include entertainment, car rentals, cell phones, etc.

  • Resources for child and elder care

  • Plus, many more!

Position Key Accountabilities:

  1. Obtains and maintains expertise in the support and optimization of assigned Epic module(s).

  2. Assesses educational needs of the individual, enterprise, and community as evidenced by

  3. Identifying and improving training for both Go-Live and new-hire curricula.

  4. Determining specific training needs and priorities.

  5. Prioritizing immediate and long-range needs and determining resource availability.

  6. Plans and develops training curricula for respective application(s) as evidenced by:

  7. Building, testing, and maintaining the application training environments.

  8. Designing and developing teaching/training materials for presentations/training sessions according to professional and developmental learning needs.

  9. Utilizing creativity, adaptability, and knowledge of available resources are key elements of instructional design.

  10. Review Epic’s Training Wheels to gain an understanding of the required lesson plan matrix development.

  11. Provides instruction in the application(s) of expertise in various educational offerings, e.g., workshops, core curriculum specialty blocks, general, and unit in-services.

  12. Responds appropriately to desired and undesired behaviors in class, keeping department managers informed as deemed appropriate.

  13. Coordinates plans with colleagues and peer trainers to avoid duplication and maximize the value of resources.

  14. Analyzes data from feedback and participant evaluations for quality improvement monitoring and reporting as evidenced by:

  15. Analyzing core curricula to ensure effectiveness and currency to meet best the needs of specialized application area(s).

  16. Evaluating program content and instruction, including effectiveness and appropriateness of both the educational process and its outcome.

  17. Developing and administering tools to measure participant learning based on behavioral objectives of programs; evaluating areas of learning.

  18. Requesting and utilizing feedback from leadership and educational personnel to evaluate transfer of learning and participant reaction to programs.

  19. Consults, presents to, and collaborates with project management, application specialists, department leadership, super users, and representatives to ensure information is current, standardized, and in alignment with end users’ needs and organizational initiatives.

  20. Works with analysts and credentialed trainers to create a testing process during upgrades.

  21. Works collaboratively with education departments and the Learning Management System to disseminate training for EHR content.

  22. Plans and executes long-term vision for assigned application(s).

  23. Performs other duties as assigned.


  • Superior communication skills, both oral and written, including specific skills such as presentation skills and the ability to communicate complex subjects to non-technical groups.

  • Superior customer relations skills, including leading/participating in group sessions and reaching consensus. Presentation and facilitation experience are a must with large and small groups.

  • Ability to plan and manage projects of various sizes, including tasks, dependencies, team members, other resources, and timelines.

  • Experience as principal trainer performing instructional design, training delivery, application implementation(s), etc., as a healthcare provider employee or consultant to healthcare providers

  • Expert in adult learning theory.

  • Proficient in at least one eLearning development tool (e.g., Camtasia, Captivate, Storyline).

  • Knowledge of e-learning storyboarding/scripting and e-learning technology.

  • We prefer candidates who are already certified in Epic's Revenue Cycle modules.

Minimum Education:

A bachelor’s degree in computer science, business, or a related discipline, as well as equivalent years of related experience in health care or information technology, will be considered in lieu of an education requirement.

Minimum Experience:

Two (2) years of experience in a healthcare-related field is required. Large scale health care systems planning and implementation experience on application software products preferred.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or a negligible amount constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

Residency Requirement:

Employees must permanently reside and work in the State of Texas.

If you are looking for a great healthcare career in Houston, visithttp://go.uth.edu/careers!

University of Texas Health Science Center at Houston (UTHealth)

Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth Houston is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth Houston includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.

UTHealth Benefits

UTHealth Houston offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Houston Office of Benefits Website.


Equal Employment Opportunity Statement

UTHealth Houston is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth Houston policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.

UTHealthHoustonhas adopted a policy consistent with CMS regulations to protect our patients and university community from exposure to COVID-19. This policy affects all employees, residents, fellows, students, contractors, new hires, visiting scholars program participants, adjunct faculty, and volunteers who work, train, or collaborate at the John S. Dunn Behavioral Science Center.

In addition, all UTHealthHouston​​​​​​​employees who are assigned to work at a location that is subject to the affiliated partner’s hospital, clinical offices, or agency are required to abide by UTHealth’sHoustonrules and regulations, as well as the affiliate’s rules and regulations, including COVID-19 vaccination and safety requirements.

Work location is based on the needs of the department and may be adjusted.