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UT Health Epic Resolute Professional Billing Analyst in Clinical Information Technology in Texas Medical Center-Houston, Texas

Epic Resolute Professional Billing Analyst in Clinical Information Technology

Texas Medical Center-Houston, Texas

Information Technology

McGovern Medical School at UTHealth

Requisition #: 22000004

Position Summary:

We are looking for an Epic Application Specialist who will focus on the Resolute Professional Billing module. This role will be classified I-IV based on experience and education. The employee will be responsible for the ongoing design, build, testing, validation and support of any and all assigned Resolute Professional Billing modules across the health care system. They work with operational stakeholders and IT technical staff to troubleshoot Epic system issues and problems, capture requirements for new initiatives, and aid in the planning and execution of project plans. Work with end users to help communicate improvements needed for business processes and contribute directly to the success of the UTHealth mission from a technological, clinical, administrative, and financial perspective.

This is a full time role that will be classified as exempt. You will work for an office in the heart of the Texas Medical Center, but this role can be remote as long as the candidate resides or plans to in the State of Texas.

Active Epic certification in Epic’s Resolute Billing module is required.

Position Key Accountabilities:

  1. Maintains expertise and seeks additional knowledge in the support and optimization of assigned Epic module(s), and how they integrate with other applications.

  2. Works cohesively with stakeholders to provide system support including analysis, build, and testing of requested changes, and analysis of new functionality of applications.

  3. Reviews, builds, tests and implements new functionality via System Upgrades and Special Updates.

  4. Works and manages multiple tasks independently.

  5. Demonstrates timely, effective, and efficient troubleshooting of very complex production software and workflow issues (which may cross applications/teams) and defines mitigation plans for resolution.

  6. Acts as primary contributor in the development and documentation of internal procedures to use in conjunction with Epic application support, maintenance, and optimization.

  7. Helps develop build timelines and project plans.

  8. Develops and maintains system documentation to enable ongoing support and maintenance of the Epic system.

  9. Assists Application Director in developing build timelines and project plans as communicated by leadership.

  10. Performs and oversees unit testing of application configurations and build in appropriate non-production environments, to identify defects and create resolution plans accordingly.

  11. Assists with creation of test scripts and ensures test scripts for integrated and end user testing are relevant and accurate.

  12. Performs testing in a structured manner, follows any defined test scripts, and documents results.

  13. Performs unit testing of application configurations and build in appropriate non-production environments, identifies issues and potential solutions.

  14. Follows established guidelines for system change control.

  15. Creates and maintains documentation for change management including cost estimation, project documentation, communication, and training plans.

  16. Collaborates across teams to ensure process design, interface development, testing, and end user training are performed to quality standards.

  17. Independently performs basic project management activities for the development and implementation of system changes and medium to large projects.

  18. Develops applications specific reports; provides technical specification and assistance to report developers as needed.

  19. Performs other duties as assigned


• Superior communication skills, both oral and written, including specific skills of presentation and the effective communication of complex subjects to non-technical groups.

• Superior customer relation skills including leading and participating in group sessions and reaching consensus.

• Familiarity with project lifecycle and project management methodologies for software management.

• Ability to plan and manage projects of various size; their tasks, dependencies, team members, other resources, and timeline.

• The analytical skills to collect information from diverse sources, apply professional principles in performing various analyses, and summarize the information and data in order to solve problems or design relatively systems and programs that cross department/divisional lines.

• Active Epic certification in at least one Epic module.

Minimum Education:

Bachelor’s degree in computer science, business or a related discipline, or equivalent years of related experience in health care or information technology will be considered in lieu of degree.

Minimum Experience:

Five (5) years of experience in a health care related field required. Three (3) of experience supporting one or more Epic modules preferred. Large scale health care systems planning and implementation experience on application software products preferred.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or a negligible amount constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

If you are looking for a great healthcare career in Houston, visithttp://go.uth.edu/careers!

University of Texas Health Science Center at Houston (UTHealth)

Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.

UTHealth Benefits

UTHealth offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Office of Benefits Website.


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