EpicCare Ambulatory Analyst or Specialist II (HYBRID ROLE - Houston area)

Texas Medical Center-Houston, TX

EpicCare Ambulatory Analyst or Specialist II (HYBRID ROLE - Houston area)

Location: Texas Medical Center-Houston, Texas


Category: Information Technology

McGovern Medical School at UTHealth Houston

Requisition #: 2400003C

UTHealth Houston is looking for an Epic Ambulatory Application Analyst who will primarily focus on EpicCare's Ambulatory module. The employee will be responsible for the ongoing design, build, testing, validation, and ongoing support of Epic's Ambulatory module across the health care system. Analysts will need to work with operational stakeholders and IT technical staff to troubleshoot Epic system issues and problems. The analyst will be heavily involved in ongoing application support i.e. break fixes, handling enhancement/optimization requests, and quarterly Epic upgrades. Application Analyst will work with customers at all levels in the organization to enhance their understanding of available tools to enhance operational efficiencies. The Analyst will also be cross-trained to become proficient in multiple applications.

This is a hybrid position and is not completely remote. Applicants will need to live near the Houston area and be able to attend things like quarterly meetings or come on-site as needed by our projects and clients.

This full-time role is eligible for all UTHealth benefits, including outstanding healthcare options and participation in a pension plan run by the State of Texas. The home office is in our UTHealth Professional Building in the heart of the Texas Medical Center.

Duties will Include:

  • Responsible for building system components, testing, implementing support, and maintaining assigned Epic applications focusing on Ambulatory.

  • Perform in-depth analysis, troubleshooting, data collection, and root cause analysis, and then identify and/or implement potential solutions for issues related to the system or its usage.

  • Analyze/review, and test each product release and communicate needed changes to operations.

  • Must be able to document and follow system change control procedures for the system.

  • Work closely with other analysts, software vendors, and operations to ensure that system integrity is maintained and that IT deliverables meet operational business needs.

  • Research, analyze, facilitate, and implement business and system workflows in order to expedite process improvement and coordinate business practices.

  • Identify best practices and implement opportunities for standardization.

  • Attain necessary certifications, as applicable, in a timely manner according to policy.

  • Provide on-call support for applications.

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

Once you join us, you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:

100% paid medical premiums for our full-time employees

Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)

The longer you stay, the more vacation you’ll accrue!

Longevity Pay (Monthly payments after two years of service)

Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees’ well-being is important to us. We offer work/life services such as…

Free financial and legal counseling

Free mental health counseling services

Gym membership discounts and access to wellness programs

Other employee discounts include entertainment, car rentals, cell phones, etc.

Resources for child and elder care

Plus, many more!


• Superior communication skills, both oral and written, including specific skills of presentation and the effective communication of complex subjects to non-technical groups.

• Superior customer relation skills, including leading and participating in group sessions and reaching consensus.

• Familiarity with project lifecycle and project management methodologies for software management.

• Ability to plan and manage projects of various sizes; their tasks, dependencies, team members, other resources, and timelines.

• The analytical skills to collect information from diverse sources, apply professional principles in performing various analyses, and summarize the information and data in order to solve problems or design relative systems and programs that cross department/divisional lines.

• Applicants must have an Active Epic certification in EpicCare Ambulatory

Minimum Education:

Bachelor’s degree in computer science, business, or a related discipline; equivalent years of related experience in health care or information technology will be considered in lieu of degree.

Minimum Experience:

Four (4) years of experience in a health care-related field is required. One (1) year of experience supporting Ambulatory Epic modules is preferred. Large-scale health care systems planning and implementation experience on application software products is preferred.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or a negligible amount constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

Residency Requirement:

Employees must permanently reside and work in the State of Texas.

If you are looking for a great healthcare career in Houston, visithttp://go.uth.edu/careers!

University of Texas Health Science Center at Houston (UTHealth)

Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth Houston is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth Houston includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.

UTHealth Benefits

UTHealth Houston offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Houston Office of Benefits Website.


Equal Employment Opportunity Statement

UTHealth Houston is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth Houston policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.

UTHealthHoustonhas adopted a policy consistent with CMS regulations to protect our patients and university community from exposure to COVID-19. This policy affects all employees, residents, fellows, students, contractors, new hires, visiting scholars program participants, adjunct faculty, and volunteers who work, train, or collaborate at the John S. Dunn Behavioral Science Center.

In addition, all UTHealthHouston​​​​​​​employees who are assigned to work at a location that is subject to the affiliated partner’s hospital, clinical offices, or agency are required to abide by UTHealth’sHoustonrules and regulations, as well as the affiliate’s rules and regulations, including COVID-19 vaccination and safety requirements.

Work location is based on the needs of the department and may be adjusted.