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UT Health EpicCare Ambulatory Application Specialist I-IV - Houston, TX (multiple positions) in Texas Medical Center-Houston, Texas

EpicCare Ambulatory Application Specialist I-IV - Houston, TX (multiple positions)

Texas Medical Center-Houston, Texas


Information Technology

McGovern Medical School at UTHealth

Requisition #: 200000HD

Position Summary:

We are looking for several certified Epic Application Specialists who will focus on EpicCare's Ambulatory module. This will be classified as levels I-IV depending on experience combined with education. These employees will be responsible for the ongoing design, build, testing, validation and support of any and all assigned EpicCare Ambulatory modules across the health care system. Works with operational stakeholders and IT technical staff to troubleshoot Epic system issues and problems, capture requirements for new initiatives, and aid in the planning and execution of project plans. Works with end users to help communicate improvements needed for business processes and contribute directly to the success of the UTHealth mission from a technological, clinical, administrative, and financial perspective.

Our implementation of Epic will be in collaboration with Epic directly. You will have support from the people who created the EHR software, and a chance to work on the design of Epic for over 150 ambulatory clinics as well as a 274 bed Psychiatric Hospital. UTHealth offers State of Texas benefits which include a very strong healthcare program and a pension administered by the state government.

This is a full time role that will be classified as exempt. You will work in the heart of the Texas Medical Center. This facility is on both Metro bus and rail lines. It will require the employee to be on-site.

Epic certification in at least one Epic module is strongly preferred. UTHealth may require you to attend further gap training sessions at the institution's discretion and as dictated by the needs of the project.

Position Key Accountabilities:

  1. Obtains and maintains expertise in the support and optimization of assigned Epic module(s).

  2. Works cohesively with stakeholders to provide system support including analysis, build, and testing of requested changes, and analysis of new functionality of applications.

  3. Reviews, builds, tests and implements new functionality via System Upgrades and Special Updates.

  4. Works and manages multiple tasks with guidance/assistance.

  5. Demonstrates timely, effective, and efficient troubleshooting of software and workflow issues and defines mitigation plan for resolution with minimal guidance.

  6. Assists in the development and documentation of internal procedures to use in conjunction with Epic applications.

  7. Meets build deadlines as communicated by Application Director.

  8. Develops and maintains system documentation to enable ongoing support and maintenance of the Epic system.

  9. Performs unit testing of application configurations and build in appropriate non-production environments, to identify defects and create resolution plans accordingly.

  10. Participates in the creation of relevant and meaningful test scripts for application, integrated, and end user acceptance testing.

  11. Performs testing in a structured manner, follows any defined test scripts, and documents results.

  12. Follows established guidelines for system change control.

  13. Creates and maintains documentation for change management.

  14. Collaborates with peers to ensure process design, interface development, testing, and end user training are performed to quality standards.

  15. Performs basic project management activities for the development and implementation of system changes and small projects with minimal guidance

  16. Develops applications specific reports; provides technical specification and assistance to report developers as needed.

  17. Performs other duties as assigned.


Superior communication skills, both oral and written, including specific skills of presentation and the effective communication of complex subjects to non-technical groups.

• Superior customer relation skills including leading and participating in group sessions and reaching consensus.

• Familiarity with project lifecycle and project management methodologies for software management.

• Ability to plan and manage projects of various size; their tasks, dependencies, team members, other resources, and timeline.

• The analytical skills to collect information from diverse sources, apply professional principles in performing various analyses, and summarize the information and data in order to solve problems or design relatively systems and programs that cross department/divisional lines.

Must already have certification in EpicCare Ambulatory or get certified in a fast timeline. Also helpful to have Nurse Triage, MyChart, and EpicCare Link.

Minimum Education:

Bachelor’s degree in computer science, business or a related discipline; equivalent years of related experience in health care or information technology will be considered in lieu of education requirement.

Minimum Experience:

Two (2) years of experience in a health care related field required. Large scale health care systems planning and implementation experience on application software products preferred.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or a negligible amount constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

If you are looking for a great healthcare career in Houston, visithttp://go.uth.edu/careers!

University of Texas Health Science Center at Houston (UTHealth)

Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.

UTHealth Benefits

UTHealth offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Office of Benefits Website.


Equal Employment Opportunity Statement

UTHealth is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.