Financial Support Specialist in Student Financial Aid

Texas Medical Center-Houston, TX

Financial Support Specialist in Student Financial Aid

Location: Texas Medical Center-Houston, Texas


Category: Professional/Managerial

UTHealth Houston General Administration

Requisition #: 230002K3

UTHealth Houston is seeking a personable, detailed oriented, Financial Support Specialist for the Student Loan Collections area of the Office of Student Financial Aid. You must be a team player, with excellent customer service and communication skills. Applicants should be proficient in Excel and Microsoft Word, with an advanced skill-set that includes mail merge. Accounts receivables experience is required. Student loan collections and accounts payable experience preferred.

This is in essence a customer service position that deals with student loans. You will monitor delinquent accounts. The employee will draft letters and monitor loans. He or she will make collection referrals as well as advise on litigation matters in reference to accounts. You will respond to queries via phone and email in relation to accounts. They will also be back-up for preparing weekly deposits and making journal entries.

This is a full time position that is classified as non-exempt. It is eligible for full benefits including healthcare coverage and an excellent State run retirement program. The building it works in is accessible by either Metro Rail or the bus lines.

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:

  • 100% paid medical premiums for our full-time employees

  • Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)

  • The longer you stay, the more vacation you’ll accrue!

  • Longevity Pay (Monthly payments after two years of service)

  • Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as…

  • Free financial and legal counseling

  • Free mental health counseling services

  • Gym membership discounts and access to wellness programs

  • Other employee discounts including entertainment, car rentals, cell phones, etc.

  • Resources for child and elder care

  • Plus many more!

Department Specific tasks include the following:

  • Respond to student inquiries regarding loan repayment, via phone, email, or MS Teams

  • Monitor delinquent accounts and perform due diligence tasks according to federal and institutional guidelines

  • Ensure timely payment of monthly invoices

  • Complete loan verification certificates for borrowers requesting federal loan consolidation

  • Monitor accounts referred commercial collection agencies

  • Monitor accounts referred to UT System for litigation

  • Complete other tasks and assist with departmental projects as assigned

Position Key Accountabilities:

  1. Maintains, reconciles and researches accounts, financial records and/or reports.

  2. Prepares and reviews financial entries and support documents.

  3. Prepares and validates source documents and/or bank deposits

  4. Resolves basic to moderately complex accounting matters and account inquiries.

  5. Communicates, verbally and in writing, and interacts with a range of department constituents which may include students, other UTHSC staff, agencies, vendors, UT System and/or others regarding departmental matters including financial information and documentation.

  6. Demonstrates ability to understand and apply University and Government Policies and Procedures to job duties.

  7. Assists with maintaining the storage and retrieval of records and documentation.

  8. May assists with preparation of annual financial reports.

  9. Assists with compiling data from reports using required knowledge of departmental, project, and/or university policies and procedures.

  10. May handles confidential information and sensitive issues.

  11. Other duties as assigned.


Working knowledge of Microsoft Office such as Word, Excel, PowerPoint and Outlook is required.

FMS, HRMS, and/or Campus Solutions training with a passing score may be required.

Minimum Education:

High School diploma or equivalent.

Minimum Experience:

One (1) year related work experience required.

Physical Requirements:

Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

Residency Requirement:

Employees must permanently reside and work in the State of Texas.

If you are looking for a great healthcare career in Houston, visit!

University of Texas Health Science Center at Houston (UTHealth)

Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth Houston is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth Houston includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.

UTHealth Benefits

UTHealth Houston offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Houston Office of Benefits Website.

Equal Employment Opportunity Statement

UTHealth Houston is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth Houston policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.

UTHealthHoustonhas adopted a policy consistent with CMS regulations to protect our patients and university community from exposure to COVID-19. This policy affects all employees, residents, fellows, students, contractors, new hires, visiting scholars program participants, adjunct faculty, and volunteers who work, train, or collaborate at the John S. Dunn Behavioral Science Center.

In addition, all UTHealthHouston​​​​​​​employees who are assigned to work at a location that is subject to the affiliated partner’s hospital, clinical offices, or agency are required to abide by UTHealth’sHoustonrules and regulations, as well as the affiliate’s rules and regulations, including COVID-19 vaccination and safety requirements.

Work location is based on the needs of the department and may be adjusted.