UT Health Staff Ombudsman I- School or Nursing- Research in Texas Medical Center-Houston, Texas
Staff Ombudsman I- School or Nursing- Research
Texas Medical Center-Houston, Texas
Jane and Robert Cizik School of Nursing at UTHealth
Requisition #: 200001BE
Provides advocacy, education and outreach in order to help residents, families and staff achieve the best quality of life in Texas long-term care facilities as mandated by the Older Americans Act. Supports planning and implementation of program activities which includes:
• Educational outreach in the form of individual consultations and community presentations;
• Facility staff training through consultations and in-service presentations;
• Advocacy on behalf of the residents of long-term care facilities through individual casework;
• Regular visitation to assigned nursing homes and assisted living facilities.
Position Key Accountabilities:
Advocates on behalf of residents in nursing and assisted living facilities through regular visits, individual casework, participation in care plan meetings, input on systems changes, and attendance at resident and family council meetings.
Assists with recruitment, training, and placement of state certified ombudsmen in long-term care facilities.
Educates residents, family members, staff members, and the general public on resident rights, the ombudsman program, and other topics related to long-term care through individual consultations and group presentations.
Practices effective time management in order to meet deadlines for visitation and achieve established standards for productivity (visits, consults, casework, etc.).
Other duties as assigned.
Customer service, problem solving, conflict resolution
Ability to work independently and excel in time management
Presentation skills (development and delivery)
Data Entry skills / Microsoft Office and Outlook heavily used
Bilingual communication skills preferred
Bachelor’s degree or relevant experience in lieu of degree.
One (1) year of customer service experience in social work, community-based programming, and/or advocacy for vulnerable populations.
Experience in aging programs and services is preferred.
Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.
This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215
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University of Texas Health Science Center at Houston (UTHealth)
Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.
UTHealth offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Office of Benefits Website.
Equal Employment Opportunity Statement
UTHealth is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.