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UT Health Systems & Applications Specialist I (Desktop Support) for Clinics in Texas Medical Center-Houston, Texas

Systems & Applications Specialist I (Desktop Support) for Clinics

Texas Medical Center-Houston, Texas

Information Technology

McGovern Medical School at UTHealth

Requisition #: 210001JW

Position Summary:

We are looking for a Systems and Applications Specialist to work with several clinics providing both hardware and software help with end users. This employee provides support, and lends technical expertise, to departments and users for software, applications, security, and systems issues. You will need to be able to support desktop hardware and base and departmental specific software and applications. Some of these applications may be exclusive to clinical operations such such as Epic or other medical office software. It would be helpful for applicants to come from a similar background supporting clinical users.

This is a full time position that is classified as exempt. It is eligible for all benefits from UTHealth including healthcare coverage and participation in the State of Texas retirement program. This is an on-site role that requires employees to report to a location in the heart of the Texas Medical Center. The building is on both Metro bus and rail lines for ease of commuting.

Position Key Accountabilities:

  1. Provides technical support for desktop computers and other peripheral equipment, including installing, configuring, maintaining, and repairing equipment in a networked environment. Determines feasibility of repair or replacement of equipment, and acts on issues as necessary.

  2. Troubleshoots desktop services and systems and makes recommendations for improvements to increase productivity and address workflow issues.

  3. Meets with users to determine software, application, or systems needs. Researches solutions and provides users with recommendations for appropriate solutions to address their needs.

  4. Provides training to users on various systems, applications and software as needed.

  5. Documents each case, annotating all updates to ensure proper documentation of the resolution.

  6. Maintains database of desktop services issues and resolutions for future reference.

  7. Responsible for maintaining equipment and software inventory. Maintains files and documentation for various software installations.

  8. Approves all IT lease and purchase requests.

  9. Participates in the execution of rollouts/deployments, migrations and upgrades.

  10. Other duties as assigned.

Certification/Skills:

  • A+, MCSE and/or MTA (Microsoft Technology Associate) preferred.

  • Good communication skills both verbal and written.

Minimum Education:

Associate’s degree or relevant work experience in lieu of education.

Minimum Experience:

Two (2) years of related experience. May substitute required experience with equivalent years of education beyond the minimum education requirement.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 50 pounds frequently and/or up to 20 pounds constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

If you are looking for a great healthcare career in Houston, visithttp://go.uth.edu/careers!

University of Texas Health Science Center at Houston (UTHealth)

Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.

UTHealth Benefits

UTHealth offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Office of Benefits Website.

https://www.uth.edu/benefits/benefits-summary.htm

Equal Employment Opportunity Statement

UTHealth is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.

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