Systems & Applications Specialist I / Desktop Support
Texas Medical Center-Houston, TX
Systems & Applications Specialist I / Desktop Support
Location: Texas Medical Center-Houston, Texas
Category: Information Technology
McGovern Medical School at UTHealth Houston
Requisition #: 230002J9
We are looking for a Systems and Applications Specialist I to work with our Information Technology group which utilizes both Macs and PCs. This employee provides support, and lends technical expertise, to departments and users for software, applications, security, and systems issues.You must be able to work with a variety of hardware and software, and be an adept troubleshooter as well as a customer service oriented professional. This role acts very much like a traditional desktop support person, but works in a medical and academic environment with hundreds of users. Experience supporting both Macs and PCs is required.
This role will require someone with hands on Apple (iMac, Macbook, iOS) experience in a support setting. You must be able to demonstrate the ability to join Apple devices to a Microsoft Active Directory domain as well as connecting networked shared printers and network drives to these devices. The ideal candidate will understand the Mac and the Microsoft environments and how they interact across networks and with peripherals.
This person will be a full time employee eligible for all UTHealth Benefits including great healthcare coverage and a pension administered by the State of Texas. You will need to be able to report daily to our Fayez S. Sarofim Research Building location on Pressler Street in the heart of the Texas Medical Center. This is not a remote role, and it is classified as exempt.
What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.
Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:
100% paid medical premiums for our full-time employees
Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
The longer you stay, the more vacation you’ll accrue!
Longevity Pay (Monthly payments after two years of service)
Build your future with our awesome retirement/pension plan!
We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as…
Free financial and legal counseling
Free mental health counseling services
Gym membership discounts and access to wellness programs
Other employee discounts including entertainment, car rentals, cell phones, etc.
Resources for child and elder care
Plus many more!
Provides support, and lends technical expertise, to departments and users for software, applications, security, and systems issues.
Position Key Accountabilities:
- Provides technical support for desktop computers and other peripheral equipment, including installing, configuring, maintaining, and repairing equipment in a networked environment. Determines feasibility of repair or replacement of equipment, and acts on issues as necessary.2. Troubleshoots desktop services and systems and makes recommendations for improvements to increase productivity and address workflow issues.3. Meets with users to determine software, application, or systems needs. Researches solutions and provides users with recommendations for appropriate solutions to address their needs.4. Provides training to users on various systems, applications and software as needed.5. Documents each case, annotating all updates to ensure proper documentation of the resolution.6. Maintains database of desktop services issues and resolutions for future reference. 7. Responsible for maintaining equipment and software inventory. Maintains files and documentation for various software installations.8. Approves all IT lease and purchase requests.9. Participates in the execution of rollouts/deployments, migrations and upgrades.10. Other duties as assigned.
A+, MCSE and/or MTA (Microsoft Technology Associate) preferred.
Good communication skills both verbal and written.
Associate’s degree or relevant work experience in lieu of education.
Two (2) years of related experience. May substitute required experience with equivalent years of education beyond the minimum education requirement.
Exerts up to 50 pounds of force occasionally and/or up to 50 pounds frequently and/or up to 20 pounds constantly to move objects.
This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215
Employees must permanently reside and work in the State of Texas.
If you are looking for a great healthcare career in Houston, visithttp://go.uth.edu/careers!
University of Texas Health Science Center at Houston (UTHealth)
Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth Houston is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth Houston includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.
UTHealth Houston offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Houston Office of Benefits Website.
Equal Employment Opportunity Statement
UTHealth Houston is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth Houston policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.
UTHealthHoustonhas adopted a policy consistent with CMS regulations to protect our patients and university community from exposure to COVID-19. This policy affects all employees, residents, fellows, students, contractors, new hires, visiting scholars program participants, adjunct faculty, and volunteers who work, train, or collaborate at the John S. Dunn Behavioral Science Center.
In addition, all UTHealthHoustonemployees who are assigned to work at a location that is subject to the affiliated partner’s hospital, clinical offices, or agency are required to abide by UTHealth’sHoustonrules and regulations, as well as the affiliate’s rules and regulations, including COVID-19 vaccination and safety requirements.
Work location is based on the needs of the department and may be adjusted.