Systems & Applications Specialist I in Information Services - Houston, TX
Texas Medical Center-Houston, Texas
McGovern Medical School at UTHealth
Requisition #: 200000HI
We are looking for a Systems and Applications Specialist I to work with our Information Technology group. This employee provides support, and lends technical expertise, to departments and users for software, applications, security, and systems issues.You must be able to work with a variety of hardware and software, and be an adept troubleshooter as well as a customer service oriented professional. This role acts very much like a traditional desktop support person, but works in a medical and academic environment with hundreds of users. Experience supporting both Macs and PCs is helpful.
This person will be a full time employee eligible for all UTHealth Benefits including great healthcare coverage and a pension administered by the State of Texas. You will need to be able to report daily to our University Center Tower location in the heart of the Texas Medical Center. This is not a remote role, and it is classified as exempt.
Position Key Accountabilities:
Provides technical support for desktop computers and other peripheral equipment, including installing, configuring, maintaining, and repairing equipment in a networked environment. Determines feasibility of repair or replacement of equipment, and acts on issues as necessary.
Troubleshoots desktop services and systems and makes recommendations for improvements to increase productivity and address workflow issues.
Meets with users to determine software, application, or systems needs. Researches solutions and provides users with recommendations for appropriate solutions to address their needs.
Provides training to users on various systems, applications and software as needed.
Documents each case, annotating all updates to ensure proper documentation of the resolution.
Maintains database of desktop services issues and resolutions for future reference.
Responsible for maintaining equipment and software inventory. Maintains files and documentation for various software installations.
Approves all IT lease and purchase requests.
Participates in the execution of rollouts/deployments, migrations and upgrades.
Other duties as assigned.
A+, MCSE and/or MTA (Microsoft Technology Associate) preferred.
Good communication skills both verbal and written.
Associate’s degree or relevant work experience in lieu of education.
Two (2) years of related experience. May substitute required experience with equivalent years of education beyond the minimum education requirement.
Exerts up to 50 pounds of force occasionally and/or up to 50 pounds frequently and/or up to 20 pounds constantly to move objects.
This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215
If you are looking for a great healthcare career in Houston, visithttp://go.uth.edu/careers!
University of Texas Health Science Center at Houston (UTHealth)
Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.
UTHealth offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Office of Benefits Website.
Equal Employment Opportunity Statement
UTHealth is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.