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UT Health UXS Specialist II in Texas Medical Center-Houston, Texas

UXS Specialist II

Texas Medical Center-Houston, Texas

Information Technology

UTHealth Administration

Requisition #: 210000AR

Position Summary:

We are looking for an User Experience and Support Specialist II. The employee will provide 2nd level service and support related to areas of UTHealth Enterprise systems, Clinical Applications, Data Center Operations, Communication Technology, and User Experience and Support Teams for the university wide community. Delivers support value by applying quick solutions via remote assistance technologies. Engages other areas of the IT team when escalation is required and ensures that the user’s experience is professional and positive. The main focus will be to perform analysis, diagnosis and provide support related to the University’s Enterprise systems including PeopleSoft FMS, HCM and Time Labor, Clinical Technology applications; Epic, AthenaIDX and other Citrix delivered applications.

This is a full time role that is classified as non-exempt. It is eligible for all UTHealth benefits including healthcare and participation in a pension administered by the State of Texas. It will be a role that reports to our University Center Tower location on Fannin in the heart of the Texas Medical Center. Allowances for remote work may be given for Covid-19 concerns at times. This location is on both the bus and rail lines from Metro.

Position Key Accountabilities:

  1. Provides advance technical and troubleshooting support for campus wide users on University’s desktop systems, UT and UTP Applications, permission requests, network connectivity issues and telecommunications.

  2. Installs, configures, and troubleshoots end user and network issue, peripheral devices, printing/scanning devices, software, and other products in order to deliver required desktop services.

  3. Perform analysis, diagnosis, and resolution of complex desktop problems for end users, and recommends and implements corrective solutions, for on-site and remote users as needed.

  4. Perform analysis, diagnosis and provides support related to the University’s Enterprise systems: PeopleSoft FMS, HCM and Time Labor, Clinical Technology applications; Allscripts, AthenaIDX and other Citrix delivered applications.

  5. Perform analysis, diagnosis and provide support for end user mobile devices as related to Email, Duo two-factor system, Tiger Connect, and UTHealth WiFi networks.

  6. Strives to meet Service Level Agreements and service delivery to meet and/or exceed customer expectations and track all open incidents for status and follow up as needed.

  7. Performs other duties as assigned.

Certification/Skills:

Apple Support and Microsoft Support Certifications preferred.

Experience with ITSM and ITILs best practices.

Minimum Education:

Associates degree in computer science or related field or relevant experience in lieu of education.

Minimum Experience:

Three (3) years of related experience.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or a negligible amount constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

If you are looking for a great healthcare career in Houston, visithttp://go.uth.edu/careers!

University of Texas Health Science Center at Houston (UTHealth)

Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.

UTHealth Benefits

UTHealth offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Office of Benefits Website.

https://www.uth.edu/benefits/benefits-summary.htm

Equal Employment Opportunity Statement

UTHealth is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.

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