UT Health Client Support Analyst - MSB Pediatrics - University Center Tower (TMC) in Texas

Client Support Analyst - MSB Pediatrics - University Center Tower (TMC)

Texas

Information Technology

McGovern Medical School at UTHealth

Requisition #: 1800027G

Position Summary:

Provides single-point-of-contact problem determination in areas of Microsoft products, network, UT application systems, hardware and telecommunications for a campus wide client community.

Position Key Accountabilities:

  1. Answers, evaluates and processes incoming service requests received by: telephone; voice mail; e-mail; fax; or submitted Web requests from users experiencing problems with hardware, software, networking and other computer-related technologies within 15 minutes.

  2. Logs and tracks calls using HEAT Call Logging system, keeping tickets current with customer comments and service status.

  3. Escalates non-resolved issues or service requests to senior level for problem resolution ASAP.

  4. Processes password requests, following and abiding by defined security policies and procedures.

  5. Maintains departmental procedures manual and keeps documentation current.

  6. Other duties as assigned.

Certification/Skills:

Microsoft Office User Specialist (MOUS) certification preferred.

Minimum Education:

High School Diploma or equivalent.

Two years of college computer related courses preferred.

Minimum Experience:

One year of related experience.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

University of Texas Health Science Center at Houston (UTHealth)

Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.

UTHealth Benefits

UTHealth offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Office of Benefits Website.

https://www.uth.edu/benefits/benefits-summary.htm

Equal Employment Opportunity Statement

UTHealth is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.