ServiceNow Developer in Information Technology

Texas Medical Center-Houston, TX

ServiceNow Developer in Information Technology

Location: Texas Medical Center-Houston, Texas


Category: Information Technology

McGovern Medical School at UTHealth Houston

Requisition #: 240000S0

UTHealth Houston is looking for a ServiceNow Developer who will provide professional skills and knowledge in formulating logical statements of business and management problems and provide solutions to issues utilizing more efficient operational procedures and electronic data processing equipment. We have implemented the ServiceNow application and software to work as our ticketing system in Information Technology, and also to help manage UTHealth's leasing of IT equipment to departments. You will work in tandem with a ServiceNow Administrator to help create solutions needed in the Information Technology space. Certification in ServiceNow is required for this role, and all candidates should have at least a year supporting this program.

In essence, your job will be to make data talk to data and optimize a process based on conditions; It will require a certain level of programming skills to make ServiceNow execute certain things on the backend of a task or query. You will be working with programs that track where software and hardware are located and helping to inventory assets in clinics with a remote database and ticketing system.

This role will be a combination of on-site and remote, depending on business needs and issues to resolve. It is a position that is eligible for all UTHealth Houston's benefits including medical care coverage and a pension plan run by the State of Texas. This role currently does not allow us to sponsor candidates requiring H1B visas. Applicants should also either reside in or plan to relocate to the state of Texas. This may require someone to work a blend of on-site and remote duties.

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

Once you join us, you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:

  • 100% paid medical premiums for our full-time employees

  • Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)

  • The longer you stay, the more vacation you’ll accrue!

  • Longevity Pay (Monthly payments after two years of service)

  • Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees’ well-being is important to us. We offer work/life services such as…

  • Free financial and legal counseling

  • Free mental health counseling services

  • Gym membership discounts and access to wellness programs

  • Other employee discounts include entertainment, car rentals, cell phones, etc.

  • Resources for child and elder care

  • Plus, many more!

Position Summary:

Responsible for designing, developing, and maintaining ServiceNow applications and solutions to support UTHealth Houston business processes.

Position Key Accountabilities:

  1. Design, develop, and customize ServiceNow applications, modules, workflows, and forms.

  2. Integrate ServiceNow with external systems and applications using web services and APIs.

  3. Collaborate with cross-functional teams to gather requirements and understand business needs.

  4. Utilize data import techniques and processes specifically related to Configuration Management Database (CMDB) and Procurement modules.

  5. Write clean, efficient, and well-documented coding using JavaScript, SQL, Angular, REST, XML, and other relevant technologies.

  6. Perform unit testing, debugging, and troubleshooting to ensure the quality and stability of developed applications.

  7. Work closely with senior developers to implement best practices and adhere to coding standards.

  8. Assist in the configuration and administration of the ServiceNow platform.

  9. Participate in the evaluation and adoption of ServiceNow features and functionalities.

  10. Collaborate with end-users to provide support, resolve issues, and enhance existing applications.

  11. Maintain and update technical documentation related to development activities.

  12. Performs other duties as assigned.


ServiceNow Certified Application Developer required.

ServiceNow Certified System Administrator preferred.

Minimum Education:

High School Diploma or equivalent required.

Associate's Degree preferred.

Minimum Experience:

One (1) year of related experience.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

Residency Requirement:

Employees must permanently reside and work in the State of Texas. This role currently does not allow us to sponsor candidates requiring H1B visas. Applicants should also either reside in or plan to relocate to the state of Texas. This may require someone to work a blend of on-site and remote duties.

If you are looking for a great healthcare career in Houston, visit!

University of Texas Health Science Center at Houston (UTHealth)

Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth Houston is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth Houston includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.

UTHealth Benefits

UTHealth Houston offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Houston Office of Benefits Website.

Equal Employment Opportunity Statement

UTHealth Houston is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth Houston policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.

UTHealthHoustonhas adopted a policy consistent with CMS regulations to protect our patients and university community from exposure to COVID-19. This policy affects all employees, residents, fellows, students, contractors, new hires, visiting scholars program participants, adjunct faculty, and volunteers who work, train, or collaborate at the John S. Dunn Behavioral Science Center.

In addition, all UTHealthHouston​​​​​​​employees who are assigned to work at a location that is subject to the affiliated partner’s hospital, clinical offices, or agency are required to abide by UTHealth’sHoustonrules and regulations, as well as the affiliate’s rules and regulations, including COVID-19 vaccination and safety requirements.

Work location is based on the needs of the department and may be adjusted.